Refund Policy
Effective date: 2026-09-17
Draft — requires legal review.
This document is a template written by the engineering team, not reviewed by counsel. Do not rely on it as the operative policy until a licensed attorney has signed off, replaced the placeholders (marked [LEGAL REVIEW]), and dated it below.
Summary
- Monthly plans: cancel anytime, no refund for the remainder of the current billing period. Service runs to the end of the paid period.
- Annual plans: pro-rated refund of unused months if you cancel within the first 30 days of a fresh annual purchase. After 30 days, no refund; the service continues to the end of the paid year.
- SMS / WhatsApp credits: non-refundable once purchased.
- Add-on storage / extra staff seats: non-refundable.
How to cancel
Cancel from the merchant dashboard under Billing, or email hello@stamposa.com. The service continues until the end of the paid period; we do not backdate cancellations.
How to request a refund
Email hello@stamposa.com from the address registered on the account, with your invoice number and the reason. We reply within 3 business days. Approved refunds are processed by our merchant of record, Dodo Payments, back to the original payment method within 7–14 business days depending on your bank.
Downgrades
You can move to a smaller plan at any time. The price change takes effect at the start of the next billing period; we do not refund the difference for the current period.
Chargebacks
Please email us before initiating a chargeback — most billing questions are resolved faster that way. A chargeback filed without contacting us may result in immediate suspension of the account pending resolution.
Statutory rights
Nothing in this policy limits any refund right you may have under applicable consumer-protection law. If a specific statute conflicts with this policy, the statute wins for that specific claim.